Cancellation Policy , shipping Policy & Delivery Policy

Order Cancellation by Customer: Before Shipment:

1. Order Cancellation by Customer:

Before Shipment:

1. Order Cancellation by Customer:

Before Shipment:

Customers may cancel their order for any reason before the order is shipped.

To cancel an order, please contact our customer service team with your order details at +91 6362772763

If the order is canceled before shipment, a full refund will be issued to the given Account of any Bank.

After Shipment:

Once an order has been shipped, it cannot be canceled. However, customers can initiate a return following our Return Policy.

2. Order Cancellation by Us:

We reserve the right to cancel any order at our discretion for reasons including, but not limited to:

Suspected fraudulent activity.

Out-of-stock items.

Incorrect pricing due to typographical errors.

Issues with customer’s payment method.

In such cases, we will notify the customer via email or phone and provide a full refund.

3. Refund Process:

Refunds for canceled orders will be processed within 5-7 business days from the cancellation date.

Refunds will be issued to the Account of any banks given during the payment time.

Depending on the customer's bank or payment provider, it may take additional time for the refund to reflect in the account.

4. Non-Cancellable Orders:

Customized or personalized items cannot be canceled once the order is placed, as production begins immediately.

5. How to Cancel an Order:

To cancel an order, please follow these steps:

Log in to your account on our website.

Go to ‘My Orders’ and select the order you wish to cancel.

Click on the ‘Cancel Order’ button and follow the instructions.

Alternatively, contact our customer service team with your order number and cancellation request.

6. Contact Information:

For any questions or assistance regarding cancellations, please contact our customer service:

Email: info@velvishers.com

Live Chat: Available on our website during business hours.

7. Policy Changes:

We reserve the right to update or modify this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By placing an order with us, you agree to this cancellation policy.

Shipping policy:

We understand how important it is to receive your order quickly and safely. Please review our shipping policy below for clear information on delivery timelines and expectations.

Orders typically arrive within 3 business days after being shipped. Please note that this is an estimated timeframe and delivery times may vary depending on your location and the shipping method chosen.

Please ensure you enter the correct shipping address at checkout . Once your order has been shipped, we cannot change the delivery address.

Delivery Policy : 

We normally despatch all our orders within 48-72 hours of receiving the order. We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 7 working days to deliver the product to the customer door.

The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.